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Target Date for Closure Announced for Temporary Animal Shelters

Butte County Animal Control (BCAC) has announced a transition plan and target date for closure of the temporary animal shelters that were established for the Camp Fire on November 8, 2018. The target date for closure of the animal shelters is Friday, January 4th. Reunification specialists available to assist animal owners identify long-term sheltering. Understandably,...

Utilities

Gas & Electric Restoring Gas and Electric Power to Affected Areas PG&E will restore those customers who can safely receive service as quickly as possible. To obtain an update on restoration of service visit pge.com/fireresponse or call 1-800-743-5000. Damaged structures can only receive service after repairs or rebuilding is complete and the County or Town...

Business Assistance

Water Information for Re-opening Businesses: Businesses planning on re-opening in the fire affected area who will be installing temporary water systems, including water tanks and hauling water, must contact Butte County Environmental Health prior to opening. Click here for detailed information. Connecting to certified PID service connections: Sampling protocol for Food Facilities and other commercial facilities...

Re-Entry FAQ

Frequently Asked Questions

Butte County has compiled this frequently asked questions section to provide as much information as possible regarding key topics. New information will be added as soon as it is available. If your question is not answered in this section, please email us at buttecountyrecovers@buttecounty.net .

https://buttecountyrecovers.org/faqs

How do I protect myself from scams and fraud from people offering services in the aftermath of the fire?

The Butte County District Attorney has established a tip line for reporting fraud and price gouging related to the wildfire disaster. Call (866) DAFRAUD [866-323-7283]. The most common scams and fraudulent acts that occur in after a major disaster generally include price gouging, offers of debris removal, and fraudulent charitable solicitations. Exploitative contractors offering cleanup...

How can I access emergency services in fire affected areas?

Please use 9-1-1 for any emergency services or emergency medical needs.

Where do I call for questions about insurance?

United Policyholders offers a Roadmap to Recovery program that provides support, guidance and resources for fire survivors. You can visit the Roadmap to Recovery program at the Disaster Recovery Center in Chico (old sears building) or online at uphelp.org. You can also call the California Department of Insurance at 1-800-927-4357.

Which Post Offices are open?

The following Post Offices have reopened: Magalia, 14146 Skyway, CA 95954-9998 Stirling City, 16939 Skyway, CA 95978-9998 Paradise, 6469 Clark Rd, CA 95969-9998 Please check the www.usps.com website for the most recent information.

Volunteer Answers

How can I volunteer?

Our community has faced unprecedented challenges. The Camp Fire has created a historic impact on our people, businesses, and landscape. The unselfish dedication of our first responders, neighbors helping neighbors, and the tremendous commitment and generosity from volunteers, have all contributed to the miracle of the human spirit. We want to thank you in advance...

Donations Answers

How can evacuees and survivors access relief supplies?

The following sites are distributing relief supplies to Camp Fire survivors and evacuees. This is the latest information as provided by our distribution sites. Please note that these are not drop-off sites for donations from the general public. Paradise Church of the Nazarene Sponsored by CCURE (Church Community United Recovery Effort) 311 Circlewood Rd. (Neal...

What if I think someone is soliciting donations in a fraudulent manner?

If you think someone is soliciting donations in a fraudulent manner, please call the Butte County District Attorney’s Fraud Tip Line at 1-866-DA-FRAUD (1-866-323-7283).

How can I sign up to be included in Butte County’s list of organizations?

Organizations that have a 501(c)3 designation that are providing response or recovery support for Camp Fire survivors, and are able to accept monetary donations, can complete this application form to be included in the list above. Please complete the application, certify compliance, sign, scan and email the completed application to DROCDonations@buttecounty.net

How can I donate to support victims of the Camp Wildfire?

It is truly amazing to see the kindness that has poured out of our community following this disaster. Thanks to everyone, near and far, who have contributed to the recovery efforts that we will rebuild the community. The best way to help the recovery efforts is through monetary donations to trusted organizations. Monetary donations are...

Pets & Animals Answers

What do I do if my pet did not survive?

If you find that your pet did not survive the fire, please refer to the guidelines outlined below to handle the remains of your pets in a manner that is safe and environmentally responsible: https://buttecountyrecovers.org/animals. You may also contact Butte County Animal Control and they will remove the deceased pet for you at no cost,...

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